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Sunday, November 2, 2008

One more for the "what not to do" list, this time from Amazon

I made my very first purchase on Amazon last month on the 12th. I bought a 'How to' book about re-constructing t-shirts. I was super excited for this book and have a stack of T-shirts that I want to work with. When shopping online, eBay is always my first stop but I couldn't find a copy of this particular book from a seller with a reputation that I was comfortable with so, I ventured off the site.
I quickly found the book I was looking for and found it at a reasonable price, so I bought it.
On Thursday, I'm staring at this pile of t-shirts wondering where my book is since it had been 14 business days.
I look up the tracking and it tells me that I shouldn't panic yet because it is still within the "window" of time for delivery. Apparently, 16 business days is the time it should take to deliver a book.
So, I click out and find something else to do. No big deal.
The next day I get an email from the seller I purchased from on Amazon:
"I received your book back to me. The address was slightly wrong. I'm sending it again but this time priority"
Maybe I'm too nit-picky, but shouldn't I have gotten an apology? or at least an admission of making a mistake? "the address was slightly wrong"? What does that mean? My address isn't wrong. The seller made a mistake labeling it.

Please, people, we are all human. We make mistakes. Just like we tell our kids, tell the truth and own up to your mistakes. Say you are sorry if you need to.

Here is the Book I'm still waiting to get. Even though I'm annoyed, I'm still very very excited to get it! :)





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