This is why eBay changed their rules

I recently had a very odd thing happen from a buyer. After receiving their purchase they emailed me asking for an exchange to a larger size. I didn't have the size they needed so I told them if they would like to return for a refund it would be fine and gave my address. The emails we passesed back & fourth were friendly and giving no signs of trouble. Just didn't fit, no big deal, happens from time to time.
So, the next email was with a DC # and expected arrival date. Great.
Then, the next email was from PayPal that they had filed a 'Not as Described' dispute. Then, two minutes later another email from PayPal that they had escalated the dispute.
What?
"not as described"?
I thought it just was a little too tight?!?! Everyone knows that what one company considers a small is not exactly the same as what another company considers a small, so that is why I posted the EXACT measurements of the garment.
So, just out of curiosity of this buyers reputation, I check their feedback.
WOW... this person is actually a SELLER! with a store even! They sell NWT swimwear.
How is it that a seller doesn't understand that filing a SNAD dispute unnecessarily can hurt a seller? So, I looked a little closer and realized why. This seller is lacking business sense and professionalism. Take a look at some of these feedbacks...this is a good example of why eBay has changed their rules about feedback:

Feedback: 367 (members who left a positive 371, members who left a negative 4, all positive feedback 426)
98.9% positive

From buyers: 402
From sellers: 39
8 neutrals in the last 12 months
Member since Aug 07
372 items availble for sale


Negative from buyer: Bad seller item was pinned in picture and did not say it was. Its a tent!
- response from seller: Mannequin is a size 6!, of course it has 2B pinned!..Sorry if you are Bigger!

Neutral from buyer: Great item but didn't fit
- response from seller: Unfair Feedback..Buyer said is Great Item, Then, Why blame us if it doesn't fit?

Neutral from buyer: shipping was slow .8.99 for a 3 oz package in 5 days?
-response from seller: Unfair FB! Buyer loved swimsuit BUT Don't Blame us if USPS is'nt fast enough 4U!

Negative from buyer: Item as described. Charged sales tax illegally and would not respond/refund
- response from seller: She loves the suit and we got bad feedbck? Illegal Tax? Then Y U BID??
- response from buyer: Seller left negative feedback in retaliation. Sent childish emails. Dispute open

Neutral from buyer: not new item as stated, you can see snags on rear seat and had a disinfect odor

Positive from buyer: BEWARE - seller added extra charges not previously disclosed.

Neutral from buyer: This suit is older than the price warranted.

eBay removed feedback from buyer for not responding to UPI: Seller agreed to relist item when I refused to pay unnecessary tax and insurance
- response from seller: BUYER GOT NEGATIVE STRIKE FROM EBAY FOR NON PAYMENT.

negative from buyer: swimsuit listed as new; while not worn, so old it stretched out of shape immed.
- response from seller: New as Stated, The suit Wasn't stretched at all UNTIL you tried it on..

Positive from buyer: Miscommunication about shipping, but item arrived as described


mutually withdrawn feedback from buyer: Have not received item. awaiting response from seller,.
-response from seller: Unfair FB! USPS returned package Bcause YOU have a WRONG MAILING ADDRESS!

Left for buyer:
Negative: Thanks
- response from buyer: I left positive for you. I paid immediately, was disappointed in quality/price.


Negative:
THE SUIT WASN'T STRETCHED AT ALL UNTIL U TRIED IT ON !. ..
(and this one was on a buyer with only 4 feedback!)

Now, just think about if you were one of these buyers. How would you feel about being treated like that? I'm supprised how someone can brutally insult the people who keep them in business! I know no one likes to hear bad things said (or posted) about us, but maybe when those things happen it is time to take a look internally to see if possibly the problem could lie within! I certainly did with my issue. I got some great advice from the discussion board and decided to put together a letter explaining the return for a refund process to make things easier for the buyer. I was wrong to assume that everyone would know the process. Too bad that this seller doesn't realize that.