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Thursday, May 29, 2008

In my quest for top notch customer service. . .

Because I've finally updated and streamlined my shipping processes (future post... stay tuned) and automated a few of the tedious tasks in my daily eBay "chores" I've been able to make time to start searching the rest of the web outside of eBay. I'm doing this with a purpose though. I had realized the other day that the only sites I'd visited in the last few months were the ones that I use daily. This can't be good for business.
Back when I was a bartender I worked for a guy one time that spent quite a bit of time bar hopping. "Market research" he would say. Some people may call him an alcoholic. But, he was also a very successful business man. It wasn't just the competition he was looking at either. It was the entire industry.
Being an eBay seller I need to look at more than just eBay. Sure, I am very familiar with my competition on eBay and frequently look at other listings outside of my niche, but what about the rest of the web?
So, I've been spending time looking at all sorts of websites. I've been looking at how many products they carry, what their policies are, terms, etc. etc.
I found a site that pretty much perfected the customer service end of selling on the internet. LApolicegear.com has about a million products to offer but the thing that impressed me most was the fact that they put the customer at the forefront of their policies. They have written things in such a way that it makes the shopper feel like they are being met at the door by a dedicated staff member and walked through the process of buying.
When I saw the site I immediately thought of my dad who is a total gun enthusiast. They have all sorts of gun holsters and things that my dad would love. Along with gun holsters, they sell boots, tactical gear, under armor, flashlights, and all sorts of neat gadgets and things. I even found a pair of pants that were on sale for only $2.99!!
One would imagine that they are only for cops or government agencies but they are not. They definitely do sell to the government, but they sell to the public too.

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